AI: Passenger Transportation Industry

Last year, HRExaminer published the first comprehensive analysis of AI in HR. At the time the research began in May 2017, there were about 40 companies claiming to use AI in HR. By the time they were finished, in October 2017, there were 65. At year’s end, there were more than 100.

Today, the number is close to 200. That’s a 500-percent year-over-year growth, and it’s going to accelerate. Every piece of software used in an enterprise setting will have some element of intelligent software: prediction, forecast, recommendation, decision filtration, data consolidation or sentiment analysis. In the long haul, it probably won’t be called AI.

When HR executives were asked who is buried in solicitations for AI services, all of the hands in the room go up; yet, when asked if they understand the differences among vendors, no hands go up.

Buyers and decision-makers are swamped with competing, hard-to-validate assertions. The urgency and certainty with which they are delivered belie the unproven nature of most of the hype. To quote Bob Dylan, “Something is happening here, but you don’t know what it is.”

As is the case in all other technical revolutions, the bulk of competitive value accrues at companies that take the risk of adopting early. The arena is fraught, and the opportunities to establish a sustainable competitive advantage in HR practices are enormous. TSS has been supporting the passenger transportation industry with safety, training and compliance tools specific to your technical needs and challenges for many years. With industry-based solutions at your fingertips, TSS can help you succeed in today’s passenger transportation environment.

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